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600万円の求人 - 沖縄県 国頭郡 宜野座村

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Job Post Details

[Sr. Operation Manager] Japan Onsite /シニア オペレーションマネージャー。就業場所は沖縄 - job post

MINDPEC SOLUTIONS SDN BHD
沖縄県 那覇市
年収 1,100万円 以上 - 正社員
採用企業は4日前に求人の確認をしています
  • 英語
  • 固定時間制

勤務地

沖縄県 那覇市
仕事内容

【急募】BPO Retail Projectのオペレーションマネージャー

雇用形態:正社員

就業場所:日本、沖縄 Okinawa Japan

就業時間: Normal Office Working Hours

必要条件:4~5年以上のBPO コンタクトセンター(50人以上の規模)でのOperation Manger経験と日本語+英語能力(スピーキングとライティング)

<職務内容>

  • Senior Operation Manager
  • This leadership position combines comprehensive project management with strategic business development. The role involves managing projects from inception to completion while developing talent and driving operational excellence. Key responsibilities include identifying and nurturing future leaders, expanding project teams, and optimizing business performance. Through these efforts, the position contributes to achieving success at multiple levels - from individual projects to company wide initiatives.
  • Oversee and manage the entire service delivery lifecycle from planning to execution. Manage the operational processes to ensure that all service level targets are met and expectations of clients are met.
  • Act as the main point of contact for clients, understanding their requirements and ensuring their satisfaction.
  • Lead a group of Operations Managers, TQA, WFM and other support positions.
  • Analyze operational performance, tracks improvement of KPIs, and develop action plans to meet or exceed targets based on the findings and analysis.
  • Identify opportunities for process improvements, propose enhancements, and streamline operations for improved efficiency.
  • Identify and mitigate operational risks, and resolve service-related issues.
  • Manage costs, resource allocation, and optimize resource utilization.
  • Encourage a culture of process improvement, outperformance and innovation.
  • Work closely with the Global Team to identify the challenges, opportunities within the project and create structured approach to improve operational and quality efficiency in accordance to client's KPI.
  • Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with recruitment to attract the best external talent, in line with the agreed framework and succession planning to ensure key roles are filled and individual talent is recognized.

◇BPOやコールセンターでの Opeartion Manager経験がある方、レジュメお待ちしております◇

ayako.takano@mindpec.com

勤務形態
固定時間制
その他

雇用形態: 正社員

給与・報酬: 11,000,000円 (年収) 以上

19日前
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