Aloricaの社員レビュー

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Ambiente de trabajo divertido y juvenil
Agente de Servicio al Cliente (現在は退職) –  Guadalajara, Jal.2018年7月12日
La ubicación y el acceso son el peor punto de éste centro de trabajo ya que se ubica en un parque industrial que esta un poco retirado del Periférico y además hay que atravesar todo el parque hasta el fondo para llegar al lugar de trabajo
長所
Cuentan con opciones de entretenimiento dentro del lugar de trabajo, también cuentan con servicio de transporte nocturno
短所
La cafetería es muy limitada y no hay más opciones para comer dentro de la empresa, ni en los alrededores, es muy incómodo que te revisen cada vez que entras y sales del lugar de trabajo
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Great place to work and great stafd
Customer Care Representative (CCR) (現在は退職) –  Omaha, NE2018年7月12日
Great and comfortable work environment very nice and helpful staff and co- workers. Loved the job I did with helping others communicate and the ability to interact with their family and friends.
長所
Flexible lunch breaks
短所
Not to flexible for breaks
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Worst Job I ever had
Customer Service Representative (現在は退職) –  Tulsa, OK2018年7月12日
They are very stressful company, very demanding, and underpaid company for the stress level. The benefits are okay, but nothing really great. Way to much drama in the company than it is on Soaps.
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Great Flexibility
Direct Sales Work at Home Representative (在職中) –  Omaha, NE2018年7月11日
Love the ability to schedule myself in 30 min increments. Calls are easy to take and platform is easy to learn. Training is self paced within a given time frame.
長所
Schedule flexibility
短所
Not set time when company posts available hours and they go fast so always have to check.
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Good pay
Customer Service Representative (在職中) –  Saraland, AL2018年7月11日
Management does not care about staff. Higher management treats you like you are less than, pay was good, work load is manageable, stress is average, pay raises.
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Rules are neither followed nor enforced
Sales Representative (在職中) –  Niles, OH2018年7月11日
the training program is utter chaos. It was a terrible learning environment. I was woefully underprepared for the job when I began taking calls. And the support structure is hit or miss.
長所
healthcare
短所
rigid hours
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Work From Home
Customer Service Associate (在職中) –  Burlington, NC2018年7月11日
Working from is stress less. No need to get dressed up and save on gas money. Use your own system. Don't have worry about other people messing with your settings.
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Surveys Rule Your Life
Technical Specialist Chat Agent (在職中) –  Rockford, IL2018年7月11日
You are graded on how well you do by the customer who is given the option to take a survey after your chat/call with them. If they say you did poorly, you are given no chance to defend yourself at all. The customer is always right in the eyes of Alorica in this case. And if you get 2 bad surveys in a day, you're sent home for the rest of the day without pay.
長所
uh..? I guess the people themselves are nice enough
短所
pretty much everything else
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inbound customer service calls
Telephone Customer Service - Geek Squad Bet Buy (現在は退職) –  Magna, UT 840442018年7月11日
Took call calls for Best Buy Geek squad entertainment and the training was for only 2 weeks. There was some confusion with some of the training given.
長所
benefits
短所
low pay salary
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Foi boa um dia
Agente de Suporte Técnico/ Sac (現在は退職) –  Cenesp2018年7月11日
A empresa em si era boa nunca atrasou pagamento, o ruim era a rotatividade gerente era um falando mal do outro o que levou a perderá carteira e mandando todos os operadores embora.
長所
Carga horaria, local e beneficios
短所
Nãoppdiamos nos expressar
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WAH one of the Flexible places to Working will call u back
Customer Service Representative (在職中) –  California2018年7月11日
The manager needs more training, the format for having issue resolved is not a organize way of taking care of matter. The Managers do not want to take Managers called even if Customer ask for supervisor. you are back and forth with the customer and the supervisor instead of the supervisor take the call or until the customer demand. some Managers have no people skill. This is on the skill for a Major Dept Store
長所
flexible Work schedule, no problem with pay on time each pay period
短所
Manager Training
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It’s Income
Agent Team Member (在職中) –  Greensboro, NC2018年7月11日
Working for Alorica is almost like working for yourself. It’s customer service! No things are not perfect and yes it can seem stressful, but if you need the the income, this is a great place to work. If you have future plans to work in with computer systems and people in the future. This may just be the perfect job for you. The surveys are scary, but if your accurate at what you do, you have nothing to worry about. Management is amazing and they make you feel like a memener if the family verves being a member of the team. I haven’t been here long enough to speak on bonuses, but I see a lot a nice cars and a lot of 30 days tags. Meaning insurance, maintance, car payments and housing ain’t keep when they all come together. Nice environment if you like people and great place to work. When it comes to promotions, that seems like a slide if you ask me. Just climb up and go! Everything takes time, but posting are always updated and places where all employees and see them. I seem a lot of bad reviews when it comes to this company that I can relate to, but not understan. Everything you do in life is up to you and have to play it out. If you want to be a regular employee, then that’s what you will do and be, but if you want to excel or advance, then put your shoes on and make it possible for you to be in that position. Don’t play yourself and blame others. Other than that the company is great!!!
長所
Lunches, food
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Na
Sales Rep (現在は退職) –  Dominican Republic2018年7月11日
Over all it was ok to work with.I interacted with others and learned many things while i was there.I gain experience in the CS field as well as supervising teams.
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jorrible
CUSTOMER SERVICE REPRESENTATIVE (現在は退職) –  Humble, TX2018年7月10日
alorica was the worst company to ever work for
they customer service is horrible all they care about is money and making the client happy they dont care about the agents or the exact customer.
if you get sick and bring in a doctor note they tell you it dont matter and you will still get wrote up for being sick
they fire you the littlest things
and talk down to you like you are under them
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Overworked, Underpaid
Technical Support Agent (現在は退職) –  Jacksonville, NC2018年7月10日
Not worth the small amount of money they give you. They also are NOT flexible at all with your schedule/life and are constantly threatening to fire people every day.
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My opinion..
Call Center Agent (現在は退職) –  Fredericksburg, VA2018年7月10日
It was an ok job but, I am not a sales person. The customers would literally cuss you out and hang up. When they did not get what they needed from you they went off.
長所
Co-workers
短所
Everything
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Poor management
Customer Service Representative (現在は退職) –  Batangas City2018年7月10日
The management don't care the value of their employees. About on the benefits they don't care about on the employees and have worst management ever. Delayed incentives and don't have an increase in salary
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Working ATS department is fun but management does not communicate
Manager in Training (在職中) –  Reno, NV2018年7月09日
Not a terrible place to work, coworkers are the best part. Not much incentive to stay, able to move up in positions but do not want to offer a raise. Company always changing bonus structure and changing alloyed break/ lunch times which affect check. Seems like the company doesn’t like to pay bonuses because it will take months to receive your bonus if you even get it at all. The company was audited and had to pay out employees for overtime hours. Company location shut down with only a 50(?) day notice only offering $300 in compensation.
長所
Coworkers, tuition reimbursement
短所
Mess with your money, call volume varies center to center
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Not the Best Job
Customer Service (現在は退職) –  Fredericksburg, VA2018年7月09日
A typical day at Alorica involved reporting for work 20 to 30 minutes early normally to be assigned to a new seat within your quadrant or floor position. I learned how to trouble shoot and help customers with everyday issues that arise withing their television and DVR systems. I also learned that it is better to learn everything on your own versus asking for help. Management was not always there to help you, they were more there to say ' well you should have learned that in training' versus actually trying to help you out. The hardest part of the job was dealing with customers on the phone that were unhappy and only demanded to speak with a supervisor or manager.
長所
Full kitchen in break room
短所
Short Breaks
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Relaxed
Operations Team Supervisor (在職中) –  TX2018年7月09日
This job is suitable for someone looking to get started and on their feet temporarily, It is not a job for everyone if you are not use to working in a call center.
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