Workforce(Real Time Analyst),Customer Service Rep (現在は退職) – San Nicolas, Ilocos Norte, Philippines – 2018年7月14日
Working in night shift and rotational schedule was not easy but what keeps me going to work is that the workplace was fun to work, we can work while having fun with colleagues there's no problem with the management as long as your doing your job and that's the enjoyable part of this job. The hardest part of the job is when pressure comes; large incoming call volumes, that's the time that you need to be more serious.
I have learned a lot from this Company.
When I was an agent I started from being the weakest to one of the top performers. I have learned that dont be shy to ask for help, try different strategies and see what will work, cooperation and team work.
I have learned that teamwork and individual initiative is the key to success.
I have learned how to handle pressure.
I have learned how to multi task.
and the most important thing that I've learned was how you deal with coworkers and customer when to say No and when to say Yes.