Productive, fast paced enviroment
Customer Service Representative, Back-Office Agent (在職中) – Tucson, AZ – 2017年12月10日
When first starting at Alorica (APAC), employees were more knowledgeable. As a Back office agent for UPS working with high valued medication, I feel I do not get paid enough for what I do. I enjoy my work, I don't feel recognized, especially as I'm putting myself out there, asking what I'm doing wrong to improve, yet no feedback has been given. vs others who don't have any passion for their work at all. I understand the amount of employees the company needs, but this company has gone overboard. I feel lately they've been hiring anyone from the street who have no knowledge in Back office and therefore it's making it harder to succeed. They don't understand the importance of what they are working with (medication) and so employees like myself need to fix other agents mistakes - and no recognition. The management is okay. The supervisors (for Back-office) are horrible.
good use of systems, breaks and lunches
favoritism, lack of knowledge