don't work here if you can
Travel Counselor (現在は退職) – Sunrise, FL – 2018年11月18日
A typical day at travel is like your in **** but much worse. You sit next your team lead who is always on your back. Plus you have these other people who's job it is to look at your time all day. If your seen off the phone for more than 3 min (even if you're trying to help a card member) your "call avoiding" and you can get written up for it.So many mixed messages that you don't know whether to help your client or please the phone times. Its a lot of work too, your dealing with doctors, lawyers, who don't take less service. and you'll hear from them too. So you have your leaders on your back plus clients constantly on your back.You eventually start trying to not help anybody because your too stressed about your call time. Once I got in trouble for using the bathroom three times in a day, and they added my time up the next day to be 9 MINUTES, and I got a verbal warning. They tell you to use the bathroom on your breaks. If you can avoid TRAVEL AT AMEX, DO IT. TRY TO GET INTO SOMETHING ELSE. THE WORST JOB IVE EVER HAD. and I've worked for great companies like APPLE. Now im into a better company paying more. Much happier life.