Customer Service Representative (現在は退職) – Reston, VA – 2017年3月13日
Working at Barnes and Noble in Reston then Fairfax VA, made me smile. But I have to say one in Fairfax was the best, being a lead in the kids department was the best. Seeing the kids eyes light up when they get a new book just makes you smile. Getting to work with all ages and discussing different books.
The management is the best there too, the store manager is always there with a smile and they treat you like family. No matter how your day is going, they are there for you.
I have worked for Barnes & Noble for more than four years, and it has changed so much since I started. I have worked in the Cafe as a barista/cafe server, and though i definitely enjoy the job and talking to customers, it has become a job I hate and can't wait to leave. I can't say that all Barnes & Noble's are the same, but at least in the one I work at, the management is horrific. There is no communication or team work, and the Book Sellers and Cafe servers are incredibly divided. This has to do with the store manager's little to no interest in cafe, and their inconsideration for the department. We are left to work 4-hour shifts alone, and we have to close the cafe at closing time by ourselves. It is incredibly exhausting. While, there is always more than 3 booksellers on the floor, as well as help from store managers. I don't know if you've ever worked in food, but getting tasks done WHILE taking care of customers is difficult. We need to wash almost everything, plates, utensils, syrup pumps. As well as clean equipment: espresso machines, oven, soup burners, blenders, milk pitchers. As well as, sweep the cafe and dining area, mop, clean all tables and lift up (heavy) chairs on top of the tables. And not to forget, we have to throw out the garbage from all five garbage bins at night. All this alone, ONE employee. No manager or other employee offers to help. Yet, they still expect us to have great customer service. No one takes people who work in food service seriously, or respects them. They constantly put pressure on us to do excellent for secret shoppers, even threatening続きを読む to write us up. They pressure us to offer donation books (we must have at least 40 per night) and if not, we get written up. (even though, we are not booksellers.) We must up-sell, write names, and look as if we are not exhausted. How is a company so big like Barnes & Noble, able to afford secret shoppers, yet can't afford to have two employees work at the same time? I've been told over and over again, by managers, even by the District Manager, that it is because of sales that it is only necessary to have one employee. Yet, Barnes & Noble has opened two massive new stores with restaurants and bars in California and New York. Ridiculous. It is sad when big corporations don't care about their employees. The pay? absolutely not worth it. This is what you call desperation of a dying company. I guess the horrible management is due to the fact that this dying company puts unrealistic expectations towards their employees, little do they know that it makes a working environment depressing and dull. DO NOT work here.折りたたむ