Comcastの社員レビュー

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refused
Dispatcher/Customer Service Representative (現在は退職) –  Pottstown, PA2017年12月06日
you are asking me to waste 150 characters minimum on a review that has absolutely nothing to do with anything. I refuse.............................................................
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Stressful Environment/Lack of training
BILLING AND REPAIR AGENT (現在は退職) –  Fort Collins, CO2017年12月06日
This job was very stressful, like all call center jobs, but the lack of training made it impossible to do the job. Also there was no room for advancement,
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Advancement is hard
Customer Service Rep (現在は退職) –  Norcross, GA2017年12月05日
After your year is up you are free to apply to any other department with openings. Depending on who your supervisor is and/or Manager they will make it hard for you to advance within the company. It literally feels like you're in sinking sand and you cant save yourself. MOST Managers and supervisors aren't like that, but the ones i encountered have been. You can ever get a straight answer out of them and every movement is like its a secret. The pay is wayyyy to low for all of what is required of the employee. Although, they do offer GREAT benefits, Comcast can stand some tweaking and if not they are going to find themselves in bigger trouble than what they are already in. And also, if you're hired and you are asked on how you can change the dynamic of the company, dont answer they will take your suggestions and pass them off as their own and then fire you..
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Great work environment
Senior Manager (在職中) –  Boston, MA2017年12月05日
I have really enjoyed working at Comcast. The pay is fair. The benefits are fantastic, including essentially free cable/internet/home security. In certain departments, there is significant possibility of advancement (Care, Tech-Ops). Managers are almost universally great people to work for.
長所
Steeply discounted cable/internet, great culture
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ok place to work
Collections Rep 1 (現在は退職) –  Sandy, UT2017年12月05日
I was grateful for my job with Comcast. It was stressful because there isn't really any job security. Turnovers are quite high and it seems they start firing a lot of people towards the end of the year.
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Great company
Director, Technical Operations (現在は退職) –  Baltimore, MD2017年12月05日
I was very successful with Comcast and they treated me great! If you work hard you have a very good opportunity to advance and be successful. The company listens to their employees more than mnost companies do.
長所
Leadership, pay, benefits
短所
Very fast paced and stressful
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Not bad
Customer Service Representative (在職中) –  Lynnwood, WA2017年12月05日
Comcast is a good company to work for. Good benefits, decent pay, but the call center environment is awful. Liberty Lake was good, but Lynnwood is terrible.
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love working with people
Commtech3/ Home Security Tech Level 1 Certified (在職中) –  Memphis, TN2017年12月04日
Long days but loved helping customers, vans where not that great but made it work. Equipment could have been alot better. Never hated going in to work
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company is forward thinking
Tech (現在は退職) –  Paulsboro, NJ2017年12月04日
Comcast is a great company to work for and is willing to invest in its employee by offering to assist and or pay further education. My favorite part was learning to work the new products .
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Great company with good benefits.
RETAIL SALES CONSULTANT (在職中) –  Roseville, CA2017年12月04日
Great company to work for. Stressful and fast paced job.Management is great and the best I've ever had. Flexible with school schedules. Discounted comcast services.
長所
Great pay
短所
Stressful and fast paced.
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collections require skills
Collection Representative (現在は退職) –  Livermore, CA2017年12月04日
collections was made by inbound and outbound calls. every employee in the department had the same goal to collect past due balance on account and earn the collection bonus. it was difficult to get many people to pay their bill even when preventing service from being interrupted.
長所
pay, working with friends
短所
getting everyone to pay their bill
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Micromanaged
Retention Supervisor (在職中) –  Horsham, PA2017年12月04日
Handle customer inquiries, complaints, billing questions and payment extension/service requests. De-escalate disgruntled customers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
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Good Place to work if you maintain good relationships
Specialist 2, Product Sales Support & Analysis (在職中) –  Schaumburg, IL2017年12月04日
Fast-paced environment that is constantly changing.Good working relationships are important for growth. Office culture varies from location to location.
長所
Benefits
短所
Office politics
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Fast paced busy sometimes stressful
CUSTOMER SERVICE REPRESENTATIVE (現在は退職) –  Stockton, CA2017年12月04日
Good company to work for and employees worked as a team. High volume of calls and strict procedures and tons of training. Benefits and perks a big plus.
長所
Great benefits
短所
Dealing with negative customers
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Stressful, but rewarding.
Retention Agent (現在は退職) –  Malden, MA2017年12月03日
The benefits are good, but the pressure can get to someone not used to the kind of stress both angry customers and strict goals can create. Its a good job for people that are used to demanding jobs.
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Great Products
Xfinity Professional 2 (現在は退職) –  Memphis, TN2017年12月03日
Have terrific products but bad Management Issues. Constantly changing what procedures to follow on daily basis. Managers and Supervisors leaving, this is a true indicator of performance.
長所
Great Products
短所
Cant service them
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Fellow employees were fine, but management might have been the worst I have everwork for. Do not work for the the loveland, colorado BEC
Executive 5 (現在は退職) –  Loveland, colorado2017年12月03日
The food service GM, Catering manager and the banquet managers are the worst people to work for. Do not work at this place in Colorado. Also, corporate managment was no help when asking for gidence. I feel sorry for anyone who works for them. All you have to do is ask any hourly employee for the truth.
長所
the people you work next to.
短所
The GM, banquet and catering manager.
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comcast
Customer Service Specialist (現在は退職) –  Woodridge, IL2017年12月03日
Comcast is a great company to work for but not every department is a great place to be in. I would not recommend the customer service department in the Woodridge Customer service location, or the GCR but the company is great. It really does want to bring a better product to the customer to enhance their entainment experience.
長所
great benefits, free service, free lunches and quarterly bonuses.
短所
stressful, very stressful. to the point where it can affect your health.
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Sausage factory
Technician (在職中) –  Fairfield, NJ2017年12月03日
Get ready to be miserable. Its all about productivity. Get it done! The amount of time to complete all tasks at the customers premise hasnt changed in 10 years. They expect miracles in a 2 hour time frame with 2 jobs in that frame. Horrible communication. Revolving door of managers,supervisors and directors that all are from the same school of dysfunction. Many powerbar lunches will be had. Wear diapers cause you wont have time to use the bathroom. You wont advance without getting in bed with all of management. Even then you may get used and thrown away. Don't get stuck in the Matrix, run!!
長所
Customers feed you
短所
Pay, advancement, sore backend, grey hair from stress
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Great place to work but stressful
Tier 2 Technical Support (現在は退職) –  CO WA2017年12月03日
My latest role this year was taking Chronic and Helpdesk phone calls. Chronic callers were customers who had some sort of company issue (technical, billing, appointment, fraud, etc). Helpdesk calls were from floor agents who needed technical help at a lower level. The experience was quite stressful since my position was shipped 60 miles away and there was no opportunity to work from home, I was asked to make the commute every day from Sumner. Management at Comcast is very mixed (some supervisors are micromanagers and others let you do your job without much overseeing). Our manager is out of Denver and came out to see us only once a month. Workplace culture is very laid back but changing constantly. Diversiy is strictly enforced and Comcast has a zero tolerance policy for any sort of discrimination or harassment, The hardest part of the job was switching between Helpdesk (agent) and Chronic (customer) calls constantly. The most enjoyable part of the job would have to be going in everday and having to solve all sorts of problems in real-time .
長所
great work environment, friendly people overall
短所
stressful, irate customers that you are challenged to deal with
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総合評価

3.8
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カテゴリー別評価

ワーク・ライフ・バランス
3.5
待遇/福利厚生
4.0
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3.3
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3.3
企業文化
3.6