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data analystの求人 - 東京都 港区 六本木駅

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Job Post Details

2025, Data Analyst Intern- Community Operations, Japan - job post

Uber
5,080件のクチコミ
東京都 港区 六本木駅
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勤務地

東京都 港区 六本木駅

職務内容詳細

Data Analyst Intern - Japan Community Operations

About the Role

Uber's Community Operations (CommOps) team is at the heart of delivering a world-class customer experience. We are looking for a Data Analyst Intern to drive insights and analytics that will enhance the efficiency, effectiveness, and overall quality of Uber's customer support operations. This role will involve deep-dive analyses, building dashboards, and developing data-driven solutions that improve support processes and drive strategic decision-making.

What You'll Do
  • Analyze large datasets to uncover trends, inefficiencies, and opportunities in Uber's customer support operations.
  • Conduct deep-dive analyses to provide insights that improve support processes and customer experience.
  • Assist in building and maintaining dashboards and reports to track key performance metrics (e.g., CSAT, contact rates, resolution times).
  • Collaborate with cross-functional teams to enhance data-driven decision-making.
  • Work closely with the CommOps team to translate data findings into actionable recommendations.
What You'll Need
  • Current full-time enrollment in a university is mandatory
  • Enrolled in a Bachelor's or Master's degree in Data Science, Statistics, Business Analytics, Computer Science, Engineering, Economics, Mathematics, or a related field.
  • Able to commit 6 months for this internship
  • Basic proficiency in SQL and experience with relational databases.
  • Familiarity with data visualization tools such as Tableau and Google Sheets.
  • Fluent in spoken and written English and Japanese.
  • Some experience with Python, R, or Excel for data manipulation is a plus.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills with the ability to present findings clearly to both technical and non-technical stakeholders.
Why Join Us?
  • Hands-on experience in data analytics at a global tech company.
  • Exposure to real-world business challenges and the opportunity to make an impact.
  • Mentorship from experienced data analysts and operations professionals.
  • A dynamic, fast-paced work environment with opportunities for learning and growth.
  • Potential consideration for future full-time opportunities at Uber.
If you're passionate about leveraging data to enhance customer experiences and improve operational efficiency, we'd love to hear from you!
Uber
30+日前
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