technology solutions professionalの求人 - 東京都 千代田区

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

雇用主: レノボ・ジャパン合同会社

就業場所: 秋葉原UDX本社 (喫煙場所: UDX5階に喫煙場所有）

雇用形態: 正社員 (試用期間: 6ヵ月）

募集人数: 1名

給与条件: ※経験、スキルなどを考慮し決定

就業時間: 9:00-17:45 (休憩時間: 1 hour (12:00-13:00))

休日: 土日祝日、会社創立記念日、特別休暇

福利厚生: 社会保険完備（健康保険、厚生年金、雇用保険、労働災害補償保険(労災)、教育費補助計画制度、財形貯蓄制度、医療給付制度、保養レクリエーション施設あり、確定拠出年金制度

Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers

• CUSTOMERS in everything we do
• Global TEAM players guided by integrity and TRUST
• ENTREPRENEURS committed to driving change
INNOVATORS who relentlessly pursue new idea

Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance.

To know more about who we are, visit https://www.lenovo.com/jp/ja/about/who-we-are/

Scope: This role is for an external customer-facing and internal sales and ITC team Project Coordinator. The Project Coordinator will work closely with the ITC engineers, to set right expectations with the customers. Maintain communications between all stake holders and interested parties, including email and telecommunication updates, as needed. The ITC Project Coordinator role will assist the ITC Engineers with projects that require specialized focus to ensure a successful client experience.

Position Description

The ITC Project Coordinator role supports configuration services with detailed work instructions, resource requirements, and scoped timelines for client projects. They provide project support to resources across multiple teams (Sales, services sales executives, solution architects, ISSR) to achieve project objectives on time, within scope, and budget. They may also coordinate with multiple project managers (Pre-sales and Delivery). They can be dedicated to a joint project or a small number of significant/highly complex customer projects/deliverables simultaneously.

Supports project activities, including collaborating and coordinating across the organization and ensuring:

• Changes that affect scope, schedule, and resources are identified, managed, communicated, and controlled.
• Scope is followed, approved, managed, and controlled, ensuring completed deliverables are agreed upon and signed off by the client.
• The schedule is developed and managed by the team leads, who ensure on-time delivery.
• Resources are assigned and managed effectively and efficiently.
• Risks and issues are proactively identified, communicated, and managed/mitigated.
• Owns the execution of regular cadence meetings to ensure stakeholder engagement and that expectations are aligned, accurately set, and managed across the team and with the client.
• Subject Matter Expert on project management standards and overall value-add to internal and external stakeholders.
• High-level engagement supporting Services Sales, requirements gathering, scoping, alignment, and knowledge transfer.
• Plan, schedule, communicate, and manage project timelines.
• Monitor and report progress to the management team, key stakeholders, and delivery.
Deliver detailed project handover to ITC engineers to execute the project scope.
• ITC stands for the Lenovo Imaging Technology Center: https://www.youtube.com/watch?v=6LbNKPW9uWM

• 
  Project management:

Project Coordinator will:

• Assist ITC engineer, Sales team, and client with communications
• Oversee project health until Gold Letter is released
• Document all activity and create(time-line)
• Meet weekly with Team Leads and Manager to review current projects and workload
• Meet with ITC Team Leads/Managers as needed
• Create a time-line from project
• Speak with customer after successful project completion to get feedback on experience.
• Handle all CSAT issues
Create reports and charts.

Requirements

To be considered for specialized assistance from the project coordinators, the following criteria will be reviewed:

• Projects are configured with multiple services / deliverables
• Orders pending/forecasted for the current or next fiscal quarter
• Sensitive or urgent client situation
• New or Existing client, visibility
• Supply constraints
• Aged/Parked due to no client response
• Communication: Fluent in English and Japanese: required to translate between Japanese and English.