application support engineer の求人

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of our state-of-the-art software and high-performance hardware, Exotec's robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with 1,000 ExoPeople (and counting!) around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• Own the performance of Exotec systems at client sites, ensuring optimal functionality and uptime.
• Monitor and analyze site reliability, identifying trends and implementing performance improvement initiatives.
• Investigate and resolve escalated issues from the Exotec Control Center, conducting thorough root cause analyses.
• Serve as Level 2 escalation for non-core systems, including third-party conveyors and related equipment.
• Collaborate directly with clients to troubleshoot and resolve interoperability challenges.
• Plan and execute software and system updates to maintain site efficiency and stability.
• Coach on-site technicians in partnership with site managers, promoting best practices to meet uptime targets.
• Drive continuous improvement by proposing and supporting enhancements to maintenance procedures across North America and globally.
• Engage with Exotec R&D and product teams to address specific maintenance concerns and contribute to product evolution.
• Support client relationships by working closely with contract engineers and site managers to fulfill client requests, including preparing monthly performance reports.

Requirements

We strongly encourage applications from candidates of all genders to help us build a truly inclusive environment. If you don’t meet every requirement listed below, don’t worry, your skills and experiences may still make you a great fit!

• 5+ years of robotics maintenance experience, ideally in the industrial automation, materials handling, warehousing and/or logistics sectors
• Bachelor’s degree or equivalent in engineering required
• Fluency in Japanese
• Broad knowledge on software, mechanical and electrical engineering
• Strong analytical and data interpretation skills with an enjoyment for solving problems, both big and small
• Customer service mindset
• Ability to collaborate with others as well as drive your own work
• A comfort in communicating regularly with clients, contractors and suppliers
• Travelling up to 60% to client sites across Japan & Korea

Benefits

• Stock option plan and company performance based bonus
• 20 days of vacation
• Health insurance
• Company defined contribution pension plan
• Numerous training and development opportunities

To apply, please submit your résumé. Only shortlisted candidates will be contacted for the next steps in the hiring process. We look forward to receiving your application!

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.