client services の求人

Main duties:
- Manage communication between teachers and students, as well as between teachers and other departments
- Student support (Communication via LINE; Individual guidance and responses)
- Manage the lesson reservation website, teacher's schedules, students' and teachers' absences
- Provide orientation to Japanese students (specialized training included)
- Checking lesson quality (punctuality, total duration, student feedback/complaints etc.)
- Analyze the data regarding student attendance rates, level-up speed, and general satisfaction
- Manage the applications for English study plans and student accounts
- Handle contract changes
- Manage BtoB communication (English study applications, reservation website, etc.)

Job Description:
Quality Management (QM) is responsible for supporting Yume-kana students during their pre-study abroad English course in Japan while maintaining student satisfaction and ensuring their English studies and academic improvement.

QM is a bridge between students and teachers, and a substantial part of the job consists of maintaining frequent contact with students throughout the pre-study English course.

QM analyzes the quality of lessons being conducted by our expert teachers. It’s a unique position that helps Yume-kana to improve both our English lesson services and students' English skills before they join their study abroad programs. This widens our customers' opportunities overseas, helps them to adapt to environments with native speakers, and, as a result, encourages them to be more competitive in their further goals (job hunting, university entrance exams, etc.).

Required skills/experiences:
・Japanese JLPT N1 (Fluent) or native speaker
・Advanced computer & class operation skills using Google Drive, Microsoft Office, etc.
・English proficiency (one of the following):
TOEIC score 800 or above /English proficiency (certificate), EIKEN Level 1 or above, TOEFL iBT (72 points or above), IELTS (7 points or above)
・Experience of studying abroad or working holiday program for over 6 months
※ Please state the skills you have above when applying.
If you have any other skills comparable to the above, please let us know.

Preferred qualities:
・Customer service skills/work experience
・IT skills
・Great communication & socializing skills
・Able to encourage and inspire others to reach their goals
・A great team player who is able to communicate well and execute tasks on time

Type of people we look for:
・PC skills (PPT/Excel/Word etc.)
・Great communication & socializing skills
・Customer-oriented mindset
・Detail-oriented
・Analyzing skills
・A great team player who can communicate well and enjoys teamwork

• We offer bonuses twice a year
• Opportunities to increase salary or to be promoted (based on individual performance)
• More than 130 days off per year (increases further after 2 years)
• We offer a vibrant corporate culture with employees from over 30 different countries
• We are consistently hiring! At present, we plan to expand our growing team from 190 to 250 members.

Why us:

• Japan's No.1 Study Abroad Agency!
• Customer Satisfaction: 2,089 Google reviews, 4.8/5 rating average
• Both sales and profit (8 consecutive terms of an increase in sales and gross profit)
• Employee satisfaction (190 employees with 0.9% resignation rate)
• We will continue our challenge to become the No.1 company in the whole study abroad industry!

About us:

Studying abroad is not the end goal, but a first step to fulfill dreams.

We provide thorough and personalized support according to the individual goals of every client, including pre-study abroad preparation (English lessons, documentation, visa procedures), follow-up during study abroad, and post-study career consultations after returning to Japan.

All staff members of “YUME-KANA Ryugaku” have studied abroad in the past. Using their vast personal knowledge and experience, they are able to understand the true desires of each student and help them to transform their dream into a reality.

Join our study abroad support team for the rewarding experience of helping people achieve their dreams!

Complete a five-day work week (fixed days off, able to negotiate for specific days off)
Shift Hours: 9:30-18:30 (1-hour break included)
15 hours of deemed overtime are included.
※Average overtime is 10 hours.

● Complete a five-day work system (fixed days off, negotiable for possible days off of the week)
● Available to take vacations for 5+ consecutive days
● Holidays increase with the number of years of employment as shown below:
・1st year: 130 days/year in total⇒ special paid vacations(11 days) + regular paid vacations (10 days) + fixed days off a week per year and New Year holidays.
・2nd year: 134 days/year in total⇒ special paid vacations(14 days) + regular paid vacations (11 days) + fixed days off a week per year and New Year holidays.
・3rd year and thereafter: 137-145 days/year in total⇒ special paid vacations(16 days) + regular paid vacations (12 to 20 days) + fixed days off a week per year and New Year holidays.

Main Office: 6 Chome-27-30 Shinjuku, Shinjuku City, Tokyo 160-0022 Shinjuku Eastside Square, East tower, 11F

Branch Office: 6-29-8 Shinjuku, Shinjuku-ku, Tokyo, Shinjuku Fukuchi Building 4F

Higashi-Shinjuku Station:

①Tokyo Metro Fukutoshin Line

②Toei Oedo Line 1 minute walk from Exit： A3

Shinjuku-Sanchome Station:

①Tokyo Metro Marunouchi Line

➁Tokyo Metro Fukutoshin Line

➂Toei Shinjuku Line 7 minute walk from Exit：A3

固定残業代あり：月給 ￥250,000 〜 ￥350,000は1か月当たりの固定残業代￥25,770〜￥36,060（15時間相当分）を含む。15時間を超える残業代は追加で支給する。

• Salary raise (twice a year) – based on your performance & company’s evaluation system
• Bonus (twice a year) – based on your performance & company’s evaluation system
• Full payment of transportation expenses
• “Rent Allowance” program ※A monthly housing allowance of up to 30,000 yen is provided for those who meet the prescribed regulations

• Social insurance
• Health insurance: Yes
• Employee pension: Yes
• Employment insurance: Yes
• Worker’s accident compensation insurance: Yes
• Pregnancy, childbirth, and childcare system
• Devices such as PCs and mobile phones, office equipment, etc., will be provided as needed
• Overseas airline ticket agency service and support
• Available to take vacations for 5+ consecutive days
• New Year Holiday
• Paid leave (statutory paid leave, special paid leave)
• Condolence leave
• Maternity and childcare leave
• English study support system (subject to availability)
• Health checkup (once a year)
• Marriage gift money
• Referral hiring allowance
• Free participation in dinner parties (about once every three months)
• Discounts available for beauty salons of affiliated companies
• No smoking in the office

• 教育・学校

• While applying, please upload your resume in Japanese or English (both, if possible) and a description of your education, work experience, address, contacts, and current visa status (for foreign residents)
• The first interview will be conducted both in English and Japanese.
• The final interview must be conducted in-person
• Employment Type: Full-time

Job Type: Full-time

Pay: 250,000円 - 350,000円 per month

Average number of scheduled working hours (monthly): 157 hour(s)