桜丘saマネジメント 株 hyatt house tokyo shibuya 運営 の求人

Certainly! Here's the English translation of the provided job description for the guest services position at Hyatt House Tokyo Shibuya:

Guest Services at a Hotel (Front Desk, etc.)
Note: Housekeeping and restaurant operations are outsourced and not included.

At Hyatt House Tokyo Shibuya, we integrate the following responsibilities under Guest Services: Front Desk, Bell Service, Guest Relations, BAR, Market, Pool, and Gym.
We currently have around 12 to 13 staff members including full-time employees, part-time workers, and temporary staff.
Due to the high volume of guests visiting us, we are looking to welcome new team members.

Job Descriptions:

• Bell Service: Handling guests’ luggage, delivering it to rooms, arranging shipments, etc.
• Front Desk: Check-in and check-out procedures using OPERA, handling payments, etc.
• Guest Relations: Responding to requests from guest rooms, providing information about external facilities, assisting with reservations, arranging taxis, etc.
• BAR/Market: Serving drinks at the BAR and handling retail operations in the Market area.
• Pool/Gym: Managing these facilities, including checking water temperature, room temperature, chlorine levels, organization, etc.

Team Characteristics:

• Our compact team makes communication smooth and allows for a close relationship with management.
• We currently have four international staff, but communication in Japanese poses no issues.
• As we approach our first anniversary, business is performing above expectations with strong occupancy.
• This year, we expect to reflect this growth in salary increases and bonuses.

At Hyatt, we treat all employees as part of the Hyatt Family.
We welcome everyone with a high level of hospitality, regardless of whether they are guests or team members.
While each Hyatt hotel is owned separately, we maintain strong inter-hotel connections through training, transfers, and support, allowing for familiar faces across properties.
Starting at a boutique-sized hotel like ours in Shibuya, you can grow your career and eventually move on to larger, full-service Hyatt properties with ease.
This makes the position ideal for those with a clear career vision within the hotel industry.

We are looking for people who:

• Feel unfulfilled doing only their assigned duties and want to do more for guests.
• Possess multi-tasking skills to handle a variety of responsibilities simultaneously.
• Are naturally inclined to help others in need.
• Can accept support from others, but also strive to complete tasks independently.
• Can both support others and lead the team when needed.

Language Skills Required:

• Japanese: Business level to native fluency (equivalent to JLPT N1)
• English: Intermediate to business level (daily conversational level is not sufficient)

Over 90% of our guests are from overseas, and you’ll rarely use Japanese when speaking with guests (except over the phone).However, Japanese is frequently used in internal communications and written correspondence (e.g., arranging taxis, delivery services).Therefore, a high level of Japanese communication skill is essential, as it is the working language within the hotel.

Guest Demographics:

• Western countries: approx. 70%
• Asian countries: approx. 20%
• Other regions: approx. 10%

Preferred Qualifications:

• Experience in guest services/front desk at an international hotel (2+ years)
• Experience using OPERA hotel system

Let me know if you'd like this formatted into a formal job posting or tailored for a resume or career site.

Key Highlights:

• An excellent opportunity to develop a wide range of service skills.
• Whether you see it as “busy” or a “chance to grow” depends on your mindset.
• Our internal transfer system allows you to realize your career goals early by moving to other Hyatt properties.
• Located in Shibuya, where inbound tourism is booming, we host many international guests.
• If you’re looking to use English in your work, this is the place for you.
• With consistently high occupancy, there are no slow days — time flies here.
• Without a doubt, this is a workplace where you will sharpen your service skills.

The basic working hours are 8 hours per shift.

Monthly overtime hours (average 12.6 hours)

Day shift

・8:00 a.m. to 5:00 p.m.

・9:00 a.m. to 6:00 p.m.

・12:00 p.m. to 9:00 p.m.

・1:00 p.m. to 10:00 p.m.

Night shift

・11:00 p.m. to 9:00 a.m. the following day <2-hour break> (for in-charge staff only)

・10:00 p.m. to 8:00 a.m. the following day <2-hour break>

２ days off per week based on a shift system.

In addition to nine days off per month, you can also take long vacations by using paid leave and refreshment leave.

Examples of vacations taken (7 days, 13 days, 14 days)

The company has a flexible system that allows employees to take long vacations.

東京都渋谷区桜丘町
ハイアットハウス東京渋谷が勤務場所です。

各線、渋谷駅から5分程度

固定残業代あり：月給￥280,000以上は1か月当たりの固定残業代￥39,000〜￥45,000（20時間相当分）を含む。20時間を超える残業代は追加で支給する。

昇給　年1回（4月）　状況により昇格などの場合もございます。

Free accommodation service from Hyatt Group & employee discounts available

10 days of refreshment leave per year

Welfare services (Benefit One) available

Uniforms and lockers provided

Shower rooms and nap rooms available

Social insurance available

• 雇用保険
• 労災保険
• 健康保険
• 厚生年金

• ホテル・旅館

Those who can provide their work history

Those who have posted their work history on Indeed and included their resume

Or

Those who can submit their resume along with their application

(Without your work history, we will not have the information necessary to make a hiring decision, and your application will be rejected.)

雇用形態: 正社員

給与・報酬: 280,000円 (月給) 以上

平均所定労働時間（1か月当たり）: 168時間

職歴:

• フロントスタッフ: 2年 (必須)