mobileum japan株式会社 の求人

Job Description:

• Good knowledge of L1/L2 operations and should understand SLA driven processes
• Should be able to write Shell Scripts and SQL queries.
• Track reported problems through the Problem tracking system and generate the necessary reports, root cause analysis, etc
• Interface with customers to resolve customer reported problems/bugs, etc remotely and when required, at the customer site.
• Take handover and carry out effective transition of projects from implementation to support.
• Work closely with the global team across different locations to provide service to customer.
• Proactively look for opportunities to help customer utilize the features of the products.
• Carrying out trainings for customers both internal and external

Desired Profile

• Excellent Communication, People Management & Good troubleshooting, and problem analysis skills
• Strong Interpersonal skills, Self-initiated & go-getter attitude, Commitment & ability to deliver results within tight timescales.
• Responsible for performing detailed root cause analysis for issues to identify L1 related issues
• Work closely with clients business team to assess risks and prepare mitigation plan
• Should be able to drive weekly reviews and other governance calls with the customer
• Knowledge on Mobileum tools an added advantage. Knowledge on Revenue Assurance or Fraud Management Tools / Domain an added advantage.
• ITIL Certification an added advantage.
• Handling all the communication related to the assigned customer accounts.
• Responsible for handling Level 1 and Level 2 analysis and trouble shooting.
• Provide onsite troubleshooting when necessary and appropriate. Needs to be at customer data centre for any planned activity or during any critical outage which require onsite data centre intervention.
• Onsite meeting at customer office premises.

Skill Sets:

• Domain Expertise: - Knowledge of ITU-T/ANSI SS7, GSM, IS-41, ETSI, 3GPP standards
• Technical know-how on SCCP, TCAP, MAP, ISUP, INAP, CAMEL, SIGTRAN protocol stacks
• Technical Skills: - UNIX (Linux) and shell/Perl scripting

• This role requires Japanese and English proficiency to handle internal and external communication effectively (both written and verbal communication).

Work Experience

2+ years of experience in professional services or customer services in a Telecom environment.

Educational Qualification:

BE. / B.Tech., M.E./M. Tech. or M. Sc. in Computer Science / Electronics Engineering / MCA

About Us:

Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Know our story: https://www.mobileum.com/

Headquartered in Silicon Valley, Mobileum has global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and UK with global HC of 2000+.

Join Mobileum Team

At Mobileum we recognize that our team is the main reason for our success. What does work with us mean? Opportunities!

Monday-Friday

• 雇用保険
• 労災保険
• 健康保険
• 厚生年金

• 通信・インターネット

雇用形態: 正社員, 契約社員

給与・報酬: 6,000,000円 - 9,000,000円 年俸

平均所定労働時間（1か月当たり）: 176時間

言語:

• English (必須)

資格と免許:

• Work Visa (必須)