technical support managerの求人 - 東京都 港区

The Japanese Customer Service Engineer is part of our global customer service team. Our workd class field service team provides outstanding service and suport to our customers world-wide. We earn our reputation by going above and beyondfor them every day. The service and support team is currently seeking an experienced Customer Service Engineer to become part of the QED family in Japan. In this role the employee will travel domestically and occasionally internationally serviceing our customers in Japan, with some potential to travel to the United State and Europe. The employee will work from a home office when not working on site at customer locations. This role reports to the Global Customer Service Manager, in Rochester, NY, USA.

• Installs new equipment at customer's facility
• Ensures new equipment has full funtionallity to defined specifications
• Installs software and hardware upgrades
• Provides post-service/install reports to home office
• Provides remote or on-site technical assistance to troubleshoot, disgnose and repaid equipment including international and after hours support on occasion
• Conducts training on the safe operation of equipment and demonstrates skills to customers.
• Conducts root cause analysis to determine the source of the problems, and recommends repair, replacement or other corrective action.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Effectively communicates with customers regarding machine performance and problem resolution.
• Performs process qualifications routines including standard performance tests and preventive maintenance visits.

Appeal points:

The employee must be authorized to work in Japan without requiring sponsorship, now or in the future. The employee will need a valid, current driver's license and passport. Ideally the employee will live close to an international airport, so that travel to customer locations is quick and easy. We invite you to review the job posting and consider this opportunity as an excellent step in your career. Candidates can apply at: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=91186510-f89c-431c-a1b3-0c8e2a7caac0&ccId=19000101_000001&lang=en_US&jobId=574780

• 3 to 5 years experience in CNC machine maintenance and electronics
• Or a Bachelor's degree (B.S.) in Electrical Engineering, Engineering Technology, or a related area.
• Or a combination of experience and education.
• Fluent in English and Japanese
• Excellent troubleshooting skills

Working from home when not at customer locations.

Approximately 50% travel, generally within Japan, but on occasion to the United States or Europe.

Generally Monday-Friday, regular government designated Holidays. Occasional work may be required on SAturdayor Sunday.

• 10 vacation days per year
• Public Holidays
• Company bonus based on company and individual performance

5,000,000 ¥ - 9,000,000 ¥ per year

• Paid time off
• Required Benefits
• Retirement benefits
• Bonus based on company and individual performance

Job Type: Full-time