technical support manager の求人

Duties and Responsibilities
• Enhance the Japan Service product offering and ensure that it delivers 100% satisfaction.
• Drive Service revenue growth including increasing the Service Contracts and Spare Parts business across Japan.
• Monitor and report the tracing of field failure rates and liaise with HQ department to ensure corrective action.
• Analyse and Manage Service metrics.
• Maintain Global Service KPI’s for response time, repeat visits and cost controls.
• Manage escalated customer issues, finalising or escalating as appropriate.
• Monitor Service headcount, utilisation levels and reduce service costs.
• Work closely with OEM partners to establish a suitable service provision to support local need.
• Maintain close relationships with all sales personnel to ensure all sales opportunities are exploited.
• Comply with company regulations and accept other tasks assigned by the company.

Key Tasks
• Develop a team within all Japan locations to deliver a world class level of service.
• Increase service contract and spare part sales across Japan, contributing to strategies for maximising sales opportunities.
• Further develop relationships with OEM’s and distributors for both service delivery and business development.
• Ensure that all field based and office service-based personnel are trained correctly and are operating to the required standard.
• Report the Japan Service department’s performance on a monthly basis, including revenues, field escalations, operations and utilisation.
• Manage utilisation, requesting to recruit where appropriate to ensure agreed service levels can be adhered to.
• Work closely with HQ Service team to report field failure trends on a monthly basis.
• Cost and process management - ensure all aspects of China Service department business is as efficient as possible with particular focus on travel costs.
• Oversee the workload of Japan service personnel, ensuring the global service department strategy is communicated and delivered to a high standard.

Skills and Qualifications

A: Experience
• Over 4 year‘s experience of service operation and team management.
• Leadership and people management, experience managing a team of 5+ personnel is essential.

B: Key knowledge
• Excellent English capacity, both written and orals.
• Technical capacity to learn about Peak Scientific’s core product.

C: Ability and Skills
• Resilience, remains effective in the face of pressure.
• Curiosity and willingness to learn.
• Ability to adapt to and communicate well with different cultures.
• Customer Focused - Creates value for the customer. Presents products and services to strategic customers. Understands customers’ current and future business challenges they face.
• Demonstrates a strong bias toward service, quality and customer satisfaction. Ability to drive sales and deliver world class service.
• Listens effectively and communicates openly. Is assertive and respectful of others. Builds constructive and effective relationships.
• Thinking outside the box and making decisions with confidence and expertise.
• Develops strategy, demonstrates flexibility and responds to changing and future business needs. Assesses the financial implications of decisions and actions.
• Generates confidence, enthusiasm and commitment to a shared vision. Inspires trust by accepting responsibility and accountability, displaying integrity, and modelling a strong work ethic. Effective at team building and performance management.
• Sets high standards for self and others. Bias for action and is prioritizes achieving desired outcomes.
• Strategic and logical thinking. Competence to grasp an overview on complex subjects and to deduce operational activities. Strength in problem solving, to set priorities and allocate resources as required.

実働時間：1日あたり8時間
平均勤務日数：1ヶ月あたり20日 〜 20日

固定（定額）残業代制
就業時間 09:00 ～ 18:00
休憩時間 60分

年間休日 120 日
完全週休二日制
(土・日)、祝日、夏季休暇、年末年始 等

東京メトロ銀座線外苑前駅から徒歩3分

基本給：年俸 800万円 〜 1000万円

固定残業代：あり

【一律手当】
全員に一律で支払われる通勤・皆勤・家族手当金額：なし
全員に一律で支払われるその他手当金額：なし

【福利厚生】
健康保険 厚生年金 雇用保険 労災保険

喫煙所：なし（敷地内全て禁煙）